In carrying out its mandate under Republic Act (RA) No. 7875, as amended by RAs 9241 and 10606, which relates to the administration of the National Health Insurance Program (NHIP), the Philippine Health Insurance Corporation (“PhilHealth or “We”) collects and processes personal data. It does so in a manner that is consistent with the provisions of RA 10173, also known as the Data Privacy Act of 2012 (DPA).
PhilHealth commits to secure and keep confidential all its collected data. It also aims to uphold the fundamental right to privacy of all individuals they pertain to, especially PhilHealth members and their dependents and health care professionals.
We collect data that are necessary to fulfill our functions and activities relative to the implementation of the NHIP when you:
They include, but are not limited to, member’s name, age, sex, date of birth, email address, contact details, health information, employment details, government-issued ID numbers, signature, and details about his or her dependents (spouse, children, and parents). Additional information are collected from health care professionals in relation to their residency training and medical affiliations. CCTV camera footages of both PhilHealth personnel and visitors are also recorded within our office premises.
You may visit https://www.philhealth.gov.ph/privacy/ to read the Privacy Notice, specific to our website.
In accordance with our mandate to implement the NHIP, we may use and process collected personal data for any or all of the following purposes:
We will not, under any circumstances, subject your personal data to any automated decision-making process without your prior consent or any authority granted by law.
We have established necessary and appropriate physical, technical and organizational security measures to protect the personal data we collect and process. These safeguards are regularly reviewed and updated to ensure that they are constantly at par with international and industry standards. Access to your personal data is limited to authorized PhilHealth personnel and, on occasion, third-party service providers who are required to implement security measures that are similar to or better than our own.
To the extent permitted or required by law, we may also share or disclose your personal data to other persons or organizations in order to uphold your interests and pursue ours when administering the NHIP. Among those reasons we share personal data are, as follows:
As a general rule, we dispose of or delete collected data in accordance with the period prescribed by applicable laws, or on occasion, PhilHealth policy. Sometimes, we retain relevant personal data for historical and statistical purposes.
Individuals whose personal data we collect are accorded rights by the DPA as data subjects. They may invoke such rights at any time, in accordance with the provisions of the law.
On the other hand, if there are inaccuracies in their records that need to be corrected or updated, members must notify PhilHealth immediately through any of its Local Health Insurance Offices or Branches.
This Privacy Notice becomes effective on March 29, 2019 until subsequently amended. Revisions become effective immediately after being posted in areas visible to applicants and members, including PhilHealth’s website. PhiHealth shall also avail of other opportunities to communicate such changes.
If you have feedback, questions, complaints or other concerns regarding this Privacy Notice or PhilHealth’s data processing operations, you may relay them to us via our Data Protection Officer using the information below:
(02) 8441-7444 local 7425
Callback Channel: 0917-8987442 (PHIC)
Text "PHICcallback [space] Mobile No. or Metro Manila landline [space] details of your data privacy concern" and we will call you during office hours, weekdays only.
Callback requests will expire after 72 hours
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But PhilHealth information may be used for educational or informative purposes and may be reproduced, copied, or downloaded without the written permission from PhilHealth.