In carrying out its mandate under Republic Act (RA) No. 7875, as amended by RAs 9241 and 10606, which relates to the administration of the National Health Insurance Program (NHIP), the Philippine Health Insurance Corporation (“PhilHealth or “We”) collects and processes personal data, including those sourced from its official website.
As a responsible data custodian, it commits to keep such personal data secure from any unlawful or unauthorized processing, in line with RA 10173, also known as the Data Privacy Act of 2012 (DPA), and the fundamental right to privacy of every individual.
Collection is primarily carried out via the linked web applications found in My PhilHealth Portal under Online Services that record personal data including, but not limited to:
Personal data collected via the linked web applications are used for any or all the following purposes:
On the other hand, data gathered and processed by Google Analytics are used to generate a report on the following:
PhilHealth has evolving controls and security policies in place in order to maintain the confidentiality, integrity and availability of the personal data it collects. All information collected by domains maintained by PhilHealth are stored in data centers accessible only to authorized personnel including third-party service providers.
Personal data collected via the linked web applications are not disclosed to external parties unless required or permitted by law.
Except when otherwise required or permitted by law, collected data are kept only as long as they are necessary to achieve the purposes declared herein. After which, they are deleted or disposed of in a safe and secure manner.
Individuals whose personal data we collect are accorded rights by the DPA as data subjects. They may invoke such rights at any time, in accordance with the provisions of the law. On the other hand, if there are inaccuracies in their records that need to be corrected or updated, members must notify PhilHealth immediately through any of its Local Health Insurance Offices or Branches.
This Privacy Notice was issued January 16, 2019 and will remain effective unless there is a revision, which will be effective immediately after being posted on this site. PhilHealth will make every effort to announce to the public any changes made on this Notice.
If you have feedback, questions, complaints or other concerns regarding this Privacy Notice or PhilHealth’s data processing operations, you may relay them to us via our Data Protection Officer using the information below:
(02) 8441-7444 local 7425
Callback Channel: 0917-8987442 (PHIC)
Text "PHICcallback [space] Mobile No. or Metro Manila landline [space] details of your data privacy concern" and we will call you during office hours, weekdays only.
Callback requests will expire after 72 hours
The PhilHealth Logo, Photographs and information on this Web Site may not be reproduced, copied, or downloaded in any form or by any means -- graphic, electronic, or mechanical, including recording, taping, photocopying, or information storage and retrieval systems -- for use in illegal, damaging or pornographic material.
But PhilHealth information may be used for educational or informative purposes and may be reproduced, copied, or downloaded without the written permission from PhilHealth.