"Kalaban ako ng katiwalian, ng pagsasamantala, at ng kapabayaan. Kakampi ako ng mga kapwa kawani sa matapat, mahusay, magalang at mabilis na paglilingkod-bayan."
This quote is part of the pledge recited by employees of the Philippine Health Insurance Corporation (PhilHealth) who attended the 'Customer Relations Skills and Management Program with Ease of Doing Business and Efficient Government Service Delivery' recently held at the Legend Villas in Mandaluyong City. Eight (8) batches will be conducted consisting of participants from different PhilHealth Regional and Local Health Insurance Offices around the country, and from various departments in the Head Office including the PhilHealth Action Center.
Attendees were made more aware of the importance of promoting and managing awesome customer experience, and are expected to apply these knowledge and skills for a proactive service culture in dealing with clients and stakeholders.
One of the seminar's highlights is a discussion on Republic Act 11032 or an Act promoting Ease of Doing Business. It aims to streamline and improve the current systems and procedures of government services by reducing processing time, cutting bureaucratic red tape, and eliminating corrupt practices.
The speaker, Atty. Marco Angelo E. Balleser, Executive Assistant representing the Office of the Director General, Anti-Red Tape Authority, said that an applicant's requests for government services shall be acted upon within a prescribed processing time as stated in the Citizen's Charter of a particular agency. Transactions that are simple shall be acted upon or answered by the agency within three (3) days, seven (7) days for complex transactions, and 20 days for highly technical ones.
After reciting "Panata ng Red Tape Buster", participants, as red tape busters, were requested to sign in their names on the pledge wall to depict their support to the 'Ease of Doing Business'.
PhilHealth shall continue to organize and conduct activities to develop awareness and ensure commitment of the organization towards eliminating red tape and corruption. (END)