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PhilHealth: An ARTA Frontline Service Champion February 28, 2018

THE Civil Service Commission (CSC) has recently conferred the Seal of Excellence Award (SEA) Hall of Famer to the Philippine Health Insurance Corporation (PhilHealth) for earning the most number of SEA from 2010 to 2016.

Dr. Israel Francis A. Pargas, Head Executive Assistant, OPCEO and Concurrent OIC-Vice President of PhilHealth’s Corporate Affairs Group, accepted the awards on behalf of Dr. Celestina Ma. Jude P. de la Serna, PhilHealth Interim/Officer-in-charge, President and Chief Executive Officer.

In a video-taped message aired during the event, De la Serna assured the CSC of PhilHealth’s continued commitment to exemplary frontline service. She also stressed the organization’s resolve to pursue more innovative approaches to achieve total customer delight. “As we join the CSC in celebrating a decade that highlights streamlined processes, more channels were made accessible for feedback and complaints and regular monitoring of service quality. We also developed and strengthened multi-sectoral partnerships, all of which have contributed to the improvement of government frontline service delivery to serve the Filipino in utmost commitment and integrity,” she said. (END) (By Nadine B. Navarro)

(Reference: Dr. Israel Francis A. Pargas, Head Executive Assistant and Concurrent OIC-Vice President for Corporate Affairs Group, Cel No. 0917-8089399)

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PhilHealth: An ARTA Frontline Service Champion