The Malasakit Center, a one-stop shop, now caters to patientsí needs at the Western Visayas Medical Center in Iloilo City.
The Center provides ease to patients in terms of processing the requirements for availment of PhilHealth benefits through an online information desk spearheaded by personnel from the Membership and Marketing Section of the PhilHealth Regional Office VI. It complements the assistance provided by the PhilHealth Customer Assistance, Relations and Empowerment Staff (P-CARES), a nurse staff assigned in the hospital to help PhilHealth members.
Patients needing assistance for medical requirements need not go to other agencies of the government such as the Department of Health, Department of Social Welfare and Development, Philippine Charity Sweepstakes Office and Philippine Amusement and Gaming - the services of these agencies are now available at the newly inaugurated Malasakit Center.
PhilHealth Acting President and Chief Executive Officer, Dr. Roy B. Ferrer graced the inauguration together with Special Assistant to the President, Secretary Christopher Lawrence T. Go and Regional Directors/Chiefs of partner-agencies and hospitals.
The undertaking was made possible through a Memorandum of Agreement (MoA) signed by the Office of the Presidential Assistant for Visayas (OPAV), participating agencies and government hospitals. (Public Affairs Unit, PhilHealth Regional Office VI)
Reference: Dr. Israel Francis A. Pargas, OIC-SVP, Health Finance Policy Sector (Mobile: 0917-8089399)