"It is imperative for us to understand the intricate relationship between the quality of the work that we do with the underlying values by which we conduct our business. CSW embodies this relationship.”

Bernardo Cielo II
Corporate Planning Analyst B, Corporate Planning Dept.

"Nagpapasalamat po ako dahil marami akong nakilala na tao, subalit ang pinakamahalaga ay may additional na naman akong natutunan at i-a-apply sa buhay. Salamat sa PhilHealth lalo na sa Departamento ko dahil sa kanilang pagtitiwala na ako ay deserving sa ganitong workshop."

Dave Pagdilao
Clerk III, Corporate Marketing Department

"I always do CSW every day, but thankful for the formal training I had. I appreciate the psychological approach used in training. When I was in college, I fell in love with psychology, but when I had a paradigm shift in my belief, I deliberately forgot all psychological principles I used to believe in. But because of this training, I realized there is still a part of psychology which I can choose to adopt."

Daisy Miranda
Social Insurance Specialist, Standards and Monitoring Department

These are just some of the insights given by the participants in the recently concluded two-day Completed Staff Work (CSW) training conducted by the Philippine Health Insurance Corporation (PhilHealth) through its Human Resource Department at its Head Office in Pasig City. The training was attended by 29 employees from different departments.

In his message, Dennis Formadero, OIC- Division Chief, Training Division of HRD emphasized the importance of the training. “This training is a testament to PhilHealth's dedication to ensure that all our policies are well-researched, documented and our members as well as various stakeholders are consulted. We owe it to our customers - our members - to only come out with nothing but the most effective and responsive policies addressing their needs.” He added that “this program is actually part of a series of capability-building initiatives on policy development that the HRD is rolling out to empower our workforce in support to Management's goal of Universal Health Care."

Jonathan “JC” de Leon- Chiong, the training resource speaker, emphasized that “Completed Staff Work (CSW) is an effective means for motivating people to do their own thinking, develops people, saves executive’s time, gives responsibility to staff and increases staff’s ability to choose wise responses.”

“Completed Staff Work” is the study of a problem, and presentation of a solution, in such form that all that remains to be done by the Manager/Staff is to indicate their approval or disapproval of the completed action.

Other topics discussed during the training included life orientations, decision making activity, ethical exercises, brain hemispheres, and soar analysis. The training concluded with a group presentation on the project proposal for PhilHealth’s 22nd Anniversary (END) (Emy M. Retuta; photos by HRD)