The Philippine Health Insurance Corporation (Philhealth 6), Local Health Insurance Office (LHIO) in Kabankalan, Negros Occidental received the prestigious “Seal of Excellence” Award by the Civil Service Commission (CSC) for its excellent performance in providing services to the public and its adherence to the requirement of the Anti-Red Tape Act (ARTA).
For two (2) consecutive years, LHIO-Kabankalan is a recipient of the said award for its exemplary frontline service delivery.
"I owe this victory to the officers and staff of LHIO Kabankalan for their commitment, professionalism, integrity and enthusiasm to serve our members. Their ability to go the extra mile earned them this recognition,” said Lourdes F. Diocson, Regional Vice-President for PhilHealth 6.
The CSC uses an institutionalized tool or the ARTA Report Card Survey (RCS) to gather clients’ feedback on government agencies’ frontline services and compliance to the provisions of the Ant-Red Tape A ct of 2007 such as the observance of the “No Noon Break” policy, “Anti-fixer” campaign, wearing of ID/Nameplates, posting of the Citizen’s Charter and setting up of the Public Assistance and Compaints Desk.
According to the RCS, most clients who visited LHIO Kabankalan were highly satisfied with its services.
Aside from a wall-mounted glass seal bearing the “Seal of Excellence” logo, a cash prize of P100,000.00 was also given to be utilized solely for improving the office’s compliance with the ARTA. (Lissete G. Lira, PRO 6 – Public Affairs Unit)