The Philippine Health Insurance Corporation (PhilHealth) received the Customer Service and Transformation Excellence Award for its PhilHealth Customer Assistance, Relations and Empowerment Staff (PCARES) Project during the recently concluded 33rd ASEAN Social Security Association (ASSA) Board Meeting held in Sofitel Philippine Plaza Manila in Pasay City.
The ASSA is composed of social security agencies from Brunei, Cambodia, Indonesia, Lao PDR, Malaysia, Myanmar, Singapore, Thailand, Vietnam and Philippines.
The PCARES Project was implemented since 2012 to provide more personalized services to members in the hospital by deploying competent registered nurses in levels 2 and 3 hospitals nationwide to assist members in availing of PhilHealth benefits, answer queries and conduct exit surveys.
It was one among four projects showcased during the "ASSA Good Practices and Knowledge Sharing". Other who presented were Central Provident Fund Board (CPFB) Singapore, SSS Philippines, Social Security Office Thailand and Home Development Mutual Fund Philippines. The first ASSA Award was implemented as an initiative of the CPFB Singapore CEO and ASSA Chair Ng Chee Peng.
PhilHealth’s Acting President and CEO Ramon F. Aristoza Jr. received the award. (END)