The Civil Service Commission (CSC) conferred on PhilHealth Regional Office-I (PRO-I), Dagupan City the Citizen’s Satisfaction Center Seal of Excellence for its exceptional performance in public service on May 23, 2014 at the Diego Silang Hall, Provincial Capitol of La Union.

CSC Chairman Dr. Francisco T. Duque III and Regional Office-I Acting Director Nelson G. Sarmiento awarded the Seal of Excellence and a check amounting to Php100,000.00 to PRO I through its Regional Vice President Elvira C. Ver.

The special event was witnessed by Melinda C. Mercado, PhilHealth’s Chief Management Executive.

The award was based on the CSC Anti-Red Tape Act (ARTA) Report Card Survey for the year 2013, wherein PRO-I obtained a final rating of 91.50%, equivalent to the descriptive rating of EXCELLENT. The agency garnered perfect scores of 100% on its compliance with ARTA provisions such as wearing of ID/Nameplates, No Hidden Costs and No Lunch Break Rule. It also got a commendable score of 97.71 for its adherence to the Anti-Fixer Campaign.

In the same Report Card Survey, PRO-I attained a numerical rating of 93.23 in overall client satisfaction and garnered high scores in all the following areas: Physical Setup/Layout, 97.13, Basic Facilities, 96.71, Service Quality, 94.07, Client Satisfaction, 91.70 and Frontline Service Provider, 90.63.

The Citizen’s Satisfaction Center Seal of Excellence award given to the PRO-I is a mark of the immediate response of PhilHealth to the Anti-Red Tape Act of 2007 (RA 9485) and the fulfillment to its responsibility and commitment in ensuring continuous and sustainable excellent public service to its members and their dependents.

The PRO I hopes to maintain its excellent standing by committing to intensify its campaign towards increasing clients’ awareness on the presence and use of the agency’s Citizen’s Charter
(Joseph A. Manuel, SIO I, IO-Designate)