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NCR-Central Gets Its Act Together on "Blockbuster Days" December 26, 2013

Who says you can’t do anything in a stressful situation? If you happen to pass by Estuar Building along Quezon Avenue and see people queuing in its perimeter, do not be surprised. This is a familiar scenario at the Local Health Insurance Office – Quezon City (LHIO-QC) housed at the NCR Central Branch Office during deadlines.

The deadline of premium payment for the Employed Sector is every 10th day of the following month after the applicable month. On the other hand, the deadline for Individually Paying Program is on the last working day of the applicable quarter. We call these "blockbuster days". Members may also opt to pay in Accredited Collecting Agents (ACAs) such as accredited banks, CIS SM Bayad Centers, LBC Express Inc., MLHuillier Pawnshops, Post Office and SM Retail Inc. for their convenience.

Members are encouraged to pay before the deadline to avoid stress during the last day of payment. However, many of them still come during such dates.

LHIO-QC and NCR-Central Branch hold the record of having the most number of walk-in clients being served daily. On peak days, it averages around 10, 000 clients.

Branch Manager Gilda Salvacion Diaz shares and opens the Office of the Manager located at the Penthouse of the building to accept the payment of members and issue PhilHealth ID and Member Data Record (MDR). This strategy decongests LHIO-QC and avoids customers from becoming irate.

Rey Sulit, the LHIO QC Head sets up three to four cashiers during deadlines to hasten the acceptance of PhilHealth premiums, utilizing the limited resources and manpower. Even the security guards on duty play vital roles together with the dynamic NCR-Central frontliners with the support of the backroom personnel through multi-tasking to ensure the smooth flow of operations.

These are the initiatives being exercised by NCR-Central Branch during deadlines. Indeed, the staff are doing everything to delight and give the best service to our members.

However stressful it may be, NCR-Central is ready to make the situation stress-free for everybody.

NCR Central Office covers Quezon City, San Juan, Marikina and Rizal areas. Our PhilHealth Members Assistance Center – LHIO Quezon City is located at Mezzanine Floor, No. 880 F.R. Estuar Building, Quezon Avenue, Quezon City with Tel. No. 332-1550.(END)

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