It is with pride that we highlight our efforts in compliance to Republic Act No. 9485 or the Anti-Red Tape Act of 2007. As a responsible corporate institution, PhilHealth strives to align its initiatives with what is mandated, in a bid to achieve total customer delight.
Our efforts towards being an ARTA-compliant government agency began in 2009 with the issuance of Special Order No. 34, s.2009 creating the Committee on Anti-Red Tape (CART). The issuance also defined the functions and timetable of activities of the CART.
This was followed by the issuance of Special Order No. 961, s.2009 designating the Head of the Anti-Red Tape (HART) and the PhilHealth Anti-Red Tape Officers (PARTOS) in the different Regional Offices. In 2011, the new composition of the CART was announced through Special Order No. 0753 s.2011, and this issuance was eventually amended by Special Order Nos. 594, s.2012 and 682,s.2013.
It was also in 2009 when we released our first-ever PhilHealth Citizens Charter (PCC) by virtue of Office Order No. 101. This document was our first attempt to standardize our processes considering the diversity of situations that our frontline offices face every day. Amendments to the 2009 edition of the PCC were done through several Office Orders and these were eventually consolidated and contained in the 2013 edition of the PCC. This edition was updated further through the 2015 edition of the PCC, and just very recently, the 2017 edition of the PCC was released.
While all of these were happening, our Offices were also starting to be recognized for their service efficiency and quality, not just by the CSC, but by PhilHealth members who visit our offices for various concerns. Now, several of our Offices have garnered the most-coveted citations, commendations and awards from the CSC for their consistent display of efficiency in service delivery, considered the pillars of genuine, dedicated public service.
One of the earlier feathers on our cap was being named ‘Breakthrough Agency of the Year’ in 2014, a feat that sparked our fervent desire to surpass every achievement that we make in our everyday lives as public servants.
Read the stories of service excellence and innovation that have been recognized by various prestigious organizations. These are the stripes we have earned so far, but we are definitely not resting on these laurels.
This is our gallery of the commendations, notes of appreciation, news clippings, and other messages of thanks that our Offices have received from members or stakeholders for frontline assistance duly provided them.
We take the extra mile to make the customer experience truly delightful. In this section, we share some of the initiatives that our offices are doing to make each visit to the PRO, LHIO, Business Center or Express truly worth our members’ time.